RETURNS, REFUNDS AND TITLE
The return of non-physical download products and services is generally not possible and no refunds will be made after the completion of the purchase process unless this is expressly described as such.
Live Webinar: If participation in a booked Live Webinar is not possible, we are happy to refund the purchase price if we are being notified at least 24 hours before the Live Webinar starts.
Recordings: Since we provide the buyer with all documents, the confirmation of participation and the recording immediately after the order, no refunds will be granted for recordings without exception.
dog-ibox Webinar VIP: Since the buyer gets access to the reduced Webinar prices and all Webinar VIP advantages immediately after the registration as dog-ibox Webinar VIP, we can grant without exception no refunds.
Physical products of vendors: Neither ibox nor its third-party vendors take title to returned items until the item arrives at our facilities or the facilities of our vendors. At our or the third-party vendor discretion, a refund may be issued without requiring a return. In this situation, neither ibox nor our third-party vendors take title to the refunded
FEES
ibox charges seller or listing fees for individual acts of usage and services provided by ibox. These fees are in the form of "listing fees", "sales commissions", “advertising fees” or "other remunerations". ibox reserves the right to offer optional services for a separate fee. We reserve the right to change any of our fees at any time. Fee changes are communicated to users before they take effect.
Listing fees are agreed upon between the seller and ibox and are based on ibox's current price list. Fees apply for listing offers depending on price and availability of each article. The respective listing fees are identified directly during the listing process and are confirmed by the seller by clicking the button "agreement to pay for the order". Seller is expressly prohibited from charging their own fees or recovering ibox's fees from the buyer or demanding these from the buyer. If the seller has set the listing's runtime to automatic extension, either as part of the listing process or subsequently, the listing runtime is automatically extended after the expiry of the initial term to the same price as the previous listing. The automatic extension option of the listing's runtime may be deactivated by the seller at any time to stop future extensions.
Option for additional category listings: products can be listed in multiple categories in addition to the default category by exercising the option either during the listing process or by subsequent amendment of the offer. The product will then be found in the online catalogues of multiple categories. The one-off additional fee for this is due immediately. The fee for the optional automatic extension service is also charged for this additional category.
SELLER PAYMENTS
Fees payable by the Seller are charged regularly at the time of the listing, or settled in the following month in the course of ibox's accounting process. Invoices are sent via e-mail as a PDF to the seller's given e-mail address. Invoices can also be viewed within the seller's profile. Sellers agree to pay the invoice through PayPal or by any other payment method offered during the payment process. Whatever the method, the invoice is payable in each case by the given due date. If the fee collection fails, this will result in the seller incurring extra costs ("return debit fees"), unless the seller is proven not to be responsible for the failure. ibox will inform the seller by e-mail about the fee due after failed debt collection, as well as the amount of the return debit charges incurred, stating a deadline for settlement of all sums payable. The seller is prohibited from circumventing fees or preventing compensation by making reclaims in bad faith. Upon establishing circumventing or bad faith remuneration prevention, ibox is entitled to demand the missing remuneration jointly from all participating sellers as damages; further claims remain unaffected.
INTERNATIONAL BUYING AND SELLING; TRANSLATION
Many of our Services are accessible to international sellers and buyers. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
Sellers may list items directly on one or more of ibox’s international sites. Additionally, you may direct us to display your listing on ibox sites other than the original ibox listing site, including where you choose to list an item with an international shipping option (such as worldwide shipping): the appearance of your listings on these sites is not guaranteed. You may restrict international buyers from purchasing your items if you explicitly exclude international shipping from your listings and apply an exclusion list to your listings.
You authorize us to use automated tools to translate your content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed.