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"How Should I Say This?" Handle sticky situations with clients in writing - with confidence!

by Nancy Tucker

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Availability: In stock

Language: English English
Expires: Monday, August 19, 2024
Duration: 1 hour 38 minutes

About the product

Become a Webinar VIP and save! Pay $29.90 instead of $39.90!

Special Price $35.91

Regular Price: $39.90

Product Description

Communicating in writing can be tricky, and things can quickly snowball into sticky situations that are stressful and not always good for business.

This webinar will provide you with skills, templates, and scripts that will allow you to communicate effectively, concisely, and with confidence. When things get heated and the stress is on, you’ll know exactly how to respond – and help your business in the process.

Easily handle uncomfortable issues with a professional tone:
• How do I get an evasive client to settle his bill?
• How do I establish boundaries with a client who calls or texts me several times a day?
• How do I handle an irrationally dissatisfied client who’s demanding a refund they’re not entitled to?
• How can I make my cancellation policy sound firm, but kind?

Business writing is a skill, and communicating in writing in an emotionally-laced industry like ours is a specialized skill.
No more:
• Stressing over having to deal with confrontation with a client in writing
• Feeling guilty about the policies you want to establish for your business.

All of this, delivered with large doses of humour!

Additional Information

System requirementsAll you need is a reasonable internet connection and an updated browser and operating system.

The following devices can be used in order to view the recording:
• PC or Laptop
• iPad or Tablet
• Smartphone
General informationPurchase authorizes the buyer to view the webinar session for unlimited times (until expiry date).

⚠️ Once you have placed your order, the webinar will be immediately available within your dog-ibox user account.
Please follow these steps ⬇︎ in order to view the recording:
• Log in to your dog-ibox user account.
• In the menu "My dog-ibox" click on the submenu "My webinars".
• You will now see a list of all your webinars and can click on the button "Play Webinar" next to the webinar you want to play.

To print your Certificate of Attendance:
• Go to “My Webinars” (as for the webinar recording).
• Click now on “My Certificates of Attendance” on the left side of your screen.

CEU Application:
Please use the CEU request form or follow the instructions which can be found in the same area as the student notes and webinar link (follow the same steps as mentioned above in order to view the recording). There is an extra button called “CEU Request”.

CEUs

The following organizations acknowledge this webinar for CEUs:

  • Internationaler Berufsverband der Hundetrainer (IBH)
  • Tellington TTouch® Verein Deutschland
  • Karen Pryor Academy (KPA): 1.50 Credits
  • Certification Council for Professional Dog Trainers (CCPDT): 1.50 Credits
  • International Association of Animal Behavior Consultants (IAABC): 1.50 Credits
  • The Pet Professional Guild (PPG): 1.50 Credits

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