Watch Preview
Approved for CEUs
Internationaler Berufsverband der Hundetrainer (IBH)
Tellington TTouch® Verein Deutschland

"How Should I Say This?" Handle sticky situations with clients in writing - with confidence!

Watch Preview
  • Duration:  1 hour 38 minutes
  • Audio:  English
  • Expires:  Monday, August 19, 2024
  • Certificate of Attendance Extended
  BECOME VIP
-   Save! Pay $19.90 instead of $39.90
-   Earn $1.99 in store credit rewards!
Learn More
Approved for CEUs
Internationaler Berufsverband der Hundetrainer (IBH)
Tellington TTouch® Verein Deutschland
$39.90
Communicating in writing can be tricky, and things can quickly snowball into sticky situations that are stressful and not always good for business.

This webinar will provide you with skills, templates, and scripts that will allow you to communicate effectively, concisely, and with confidence. When things get heated and the stress is on, you’ll know exactly how to respond – and help your business in the process.

Easily handle uncomfortable issues with a professional tone:
• How do I get an evasive client to settle his bill?
• How do I establish boundaries with a client who calls or texts me several times a day?
• How do I handle an irrationally dissatisfied client who’s demanding a refund they’re not entitled to?
• How can I make my cancellation policy sound firm, but kind?

Business writing is a skill, and communicating in writing in an emotionally-laced industry like ours is a specialized skill.
No more:
• Stressing over having to deal with confrontation with a client in writing
• Feeling guilty about the policies you want to establish for your business.

All of this, delivered with large doses of humour!
General information:
Purchase of this webinar will allow you to view it 24/7 with no restrictions until the expiry date (for five years after the live date).

Once you have placed your order, the webinar will be immediately available within your dog-ibox user account.
Please follow these steps in order to view the recording:
Log in to your dog-ibox user account.
• Then click on “My Webinars and Downloads” (if you don't see this option, click on the “Account” button in the menu, then on “Account" and then “My Webinars and Downloads”).
• You will now see a list of all your webinars and can choose and play the webinar or podcast of your choice.

To print your Certificate of Attendance:
• Go to “My Webinars” (as for the webinar recording).
• Click now on “My Certificates of Attendance” on the left side of your screen.

CEU Application:
Please use the CEU request form or follow the instructions which can be found in the same area as the student notes and webinar link (follow the same steps as mentioned above in order to view the recording). There is an extra button called “CEU Request”.
System requirements:
All you need is a reasonable internet connection and an updated browser and operating system.

The following devices can be used in order to view the recording:
• PC or Laptop
• iPad or Tablet
• Smartphone
Content
  • Handout How Should I Say This
  • Student Notes How Should I Say This
  • Certificate of Attendance
The following organizations acknowledge this webinar for CEUs:
Karen Pryor Academy (KPA)
1.5
Certification Council for Professional Dog Trainers (CCPDT)
1.5
International Association of Animal Behavior Consultants (IAABC)
1.5
Internationaler Berufsverband der Hundetrainer (IBH)
The Pet Professional Guild (PPG)
1.5
Tellington TTouch® Verein Deutschland
Nancy Tucker

Nancy Tucker View all Speaker Products

Nancy is a certified trainer with the CCPDT, and a certified behavior consultant with the IAABC. She teaches seminars, webinars, and workshops on dog training, dog behavior, and the business end of training throughout Canada, the US, and Europe. She has presented at conferences for the Pet Professional Guild (USA), the IAABC (UK), DogEvent (France), and will present at WOOF!2019 (UK).



She is also an instructor for Fenzi Dog Sports Academy, where she teaches online courses focusing on various topics including treating separation anxiety and learning to use desensitization and counter-conditioning to help fearful dogs.



Nancy’s professional background in public relations, communications, and customer service management has inspired her to share her business experience with dog trainers to increase their bottom line and to take the stress out of communicating with difficult clients.



Nancy has written numerous articles on dog behaviour and is a regular contributor to the Whole Dog Journal.



She shares her home in Quebec, Canada with her husband Tom and their Border Terrier, Bennigan.

Who Viewed This Also Viewed
What Not to Pair: Changing the Value of Reinforcers & Punishers
NEW
What Not to Pair: Changing the Value of Reinforcers & Punishers by Kathy Sdao
$39.90
BESTSELLER
The Good Enough Dog
The Good Enough Dog by Nancy Tucker
$39.90
Don't bite the hand that feeds you: Human-Directed Resource Guarding
Don't bite the hand that feeds you: Human-Directed Resource Guarding by Dr. Christopher Pachel
$39.90
Harmonious walks: Redefining loose-leash walking
Harmonious walks: Redefining loose-leash walking by Nancy Tucker
$39.90
Sequences, Chains and Merging of Behaviours
Sequences, Chains and Merging of Behaviours by Claudia Moser
Special Price $27.93 Regular Price $39.90
Competition Obedience
Competition Obedience by Hannah Branigan
$39.90
Changing Behavior by Arranging Antecedents
Changing Behavior by Arranging Antecedents by Kathy Sdao
$39.90
Chill out – incorporating conditioned relaxation techniques into behavioral therapy
Chill out – incorporating conditioned relaxation techniques into behavioral therapy by Dr. Christopher Pachel
$39.90
Start buttons - what, why and how! An introduction.
Start buttons - what, why and how! An introduction. by Eva Bertilsson and Emelie Johnson Vegh
$39.90