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  • Live

"How Should I Say This?" Handle sticky situations with clients in writing - with confidence!

by Nancy Tucker

Availability: Out of stock

Language: English English
Start Date & Time: Tuesday, August 20, 2019 / 1:00 PM
End Date & Time: Tuesday, August 20, 2019 / 2:30 PM
Time Zone: Eastern Standard Time (EST5EDT)
Duration: 1 hour 30 minutes

About the product

Become a Webinar VIP and save! Pay $29.90 instead of $39.90!

Product Description

Communicating in writing can be tricky, and things can quickly snowball into sticky situations that are stressful and not always good for business.

This webinar will provide you with skills, templates, and scripts that will allow you to communicate effectively, concisely, and with confidence. When things get heated and the stress is on, you’ll know exactly how to respond – and help your business in the process.

Easily handle uncomfortable issues with a professional tone:
• How do I get an evasive client to settle his bill?
• How do I establish boundaries with a client who calls or texts me several times a day?
• How do I handle an irrationally dissatisfied client who’s demanding a refund they’re not entitled to?
• How can I make my cancellation policy sound firm, but kind?

Business writing is a skill, and communicating in writing in an emotionally-laced industry like ours is a specialized skill.
No more:
• Stressing over having to deal with confrontation with a client in writing
• Feeling guilty about the policies you want to establish for your business.

All of this, delivered with large doses of humour!

Additional Information

System requirementsPC: Windows XP or higher
Mac: OS X 10.6.8 or higher
Integrated speakers AND microphone or a headset

Join a Test Meeting using this link:
General informationIncluded in your price of $29.90 for dog-ibox Webinar VIPs and $39.90 regular price:
- Live Webinar Participation
- Student Notes
- Certificate of Attendance
- Access to the Webinar Recording

If you can’t make the live webinar, you may still purchase the webinar prior to the live date. If you choose to do this, you will automatically be sent an email as soon as the recording is available (usually within 72 hours of the live webinar), whether you were able to attend or not.

You will receive an email with further information one day prior to the event (please make sure to check your spam folder, too).

Registration closes the day before the actual webinar.


The following organizations acknowledge this webinar for CEUs:

  • Internationaler Berufsverband der Hundetrainer (IBH)
  • Tellington TTouch® Verein Deutschland
  • Karen Pryor Academy (KPA): 1.50 Credits
  • Certification Council for Professional Dog Trainers (CCPDT): 1.50 Credits
  • International Association of Animal Behavior Consultants (IAABC): 1.50 Credits
  • The Pet Professional Guild (PPG): 1.50 Credits

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